CAREERS

CUSTOMER EXPERIENCE (CX) ASSOCIATE

Job Description

As a customer experience associate, you play an integral role in being the brand’s front line when it comes to a customer’s impression of the brand. You’ll be the first person that a customer connects with through email, chat and across social media. 

Equipped with the product and process knowledge, you’ll be able to guide our customers through their questions while providing the best shopping experience online. 

 

Key Responsibilities

  • Communicating with customers through support chains including email, live chat, and social media
  • Communicating with distribution team on order updates, order changes and return/exchange related issues
  • Track CX metrics to ensure we meet and exceed our benchmarks
  • Reporting on issues that customers may be experiencing and work with various teams to resolve quickly
  • Gathering and facilitating customer feedback to the team or product and/or process improvement
  • Ensure all communication follows the brand voice guideliness

Qualifications

  • 1+ year of experience in a similar role
  • Goal oriented, self motivated and is able to manage their tasks/projects effectively
  • Open to change and feedback in order to continuously improve 
  • Great communication skills; empathetic and polite while reinforcing our policies 

Work Hours:

Full time position

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WAREHOUSE ASSOCIATE

Job Description

Our Distribution Centre gets our customers and people the things they need fast. Our Distribution Associates do a critical job: they get the right product to the right destination at the right time. You’ll receive, store, pack and ship products with impressive accuracy and attention to detail. This is a skys-the-limit opportunity for high performers, the kind of people who crave a fast pace, take initiative and lead by example. 

Key Responsibilities

  • Picking and packing online orders to customers and larger orders to retail clients/stores while maintaining brand standards
  • Receiving and restocking inventory with accuracy
  • Performing regular inventory checks 
  • Operating warehouse equipment and machinery
  • Maintaining a clean, tidy and safe work environment
  • Develop a relationship with carrier representatives 
  • Meet and exceed metric goals

Qualifications

  • Strong attention to detail 
  • Goal oriented and self-motivated but also works well in a team environment
  • Able to work in a fast paced environment
  • Must be able to lift heavy loads

Work Hours:

  • Full time position

 

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ASSISTANT MANAGER

We are looking for a leader to drive business in our retail locations as our new Assistant Manager. The successful candidate will be passionate about people development and leadership, while performing the human resource functions of the store. The Assistant Manager will lead their team through coaching, managing store operations and providing outstanding customer service.


Job Role and Responsibilities

  • Provide coaching on product knowledge, store activities, job duties, and established policies and procedures
  • Responsible for creating staff schedules, timesheets and coordinating shift changes
  • Develop and motivate a driven sales team, while providing timely feedback
  • Actively monitor customer feedback systems to drive continuous store improvement
  • Effectively utilize Peace Collective training and tools to develop staff to meet retail KPIs
  • Report to the Area Manager, providing sales analysis and reporting
  • Oversee Peace Stock Leader in managing store inventory 
  • Ensure COVID-19 protocols are followed in store

Job Requirements

  • Advanced selling experience and comprehensive product, retail and industry knowledge
  • 1 - 2 years of retail management experience 
  • Strong understanding and application capabilities of retail math
  • Strong knowledge of MS Office and retail POS systems
  • Working proficiency in the English language with strong communication skills
  • Availability must be flexible and include evenings, weekends and holidays
  • Ability to exercise good judgment and decision making skills
  • Ability to work in a fast-paced environment that requires a high degree of multitasking

Location: Distillery District

Please send your resume to jobs@peace-collective.com

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KEY LEAD: SALES & IN-STORE MARKETING

Join the Peace Collective team as our new Sales & In-Store Marketing Leader. The successful candidate will lead our retail team in connecting with our community, launching in-store activations and propelling the Peace Collective brand on the sales floor. The Sales & In-Store Marketing Lead will also support in managing Peace Collective staff in all areas of the retail business and sales floor operations. 

 

Job Role and Responsibilities

  • Develop a community strategy and build relationships with the Peace community
  • Act as a marketing liaison for store promotions and events
  • Act as a representative of Peace Collective among the Distillery community 
  • Work with the marketing team to create in-store content using social media platforms including but not limited to Tik Tok and Instagram
  • Lead the daily sales operations of the store
  • Apply knowledge of retail KPIs to drive achievement of established sales targets
  • Lead the sales team to provide excellent customer service and maximize sales
  • Ensure COVID-19 protocols are followed in store 

Job Requirements

  • Advanced selling experience and comprehensive product, retail and industry knowledge
  • 1 year of retail management experience 
  • Strong understanding and application capabilities of retail math
  • Strong knowledge of MS Office and retail POS systems
  • Availability must be flexible and include evenings, weekends and holidays
  • Ability to exercise good judgment and decision making skills
  • Ability to work in a fast-paced environment that requires a high degree of multitasking

Location: Distillery District

Please send your resume to jobs@peace-collective.com

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KEY LEAD: STOCK / PRODUCT

Join the Peace Collective team as our new Stock Leader. The successful candidate will have superior attention to detail and organization skills. The Stock Leader is responsible for the back-of-house operations including but not limited to managing in-store inventory levels, stock replenishment, shipping and receiving, ship-from-store and local pickup.

 

Job role and responsibilities

    • Lead all inventory management, pricing decisions and back-of-house operations
    • Drive continuous improvement in stockroom processing and replenishment procedures
    • Ensure optimum product volume is being upheld on the floor 
  • Fulfill Ship-from-Store, Local Pick and Delivery orders
    • Create an easy-to-shop environment for customers by coordinating their team to consistently execute visual merchandising and housekeeping standards 
    • Perform managerial duties including closing, opening and standing in for Assistant Manager when needed
    • Ensure COVID-19 protocols are followed in store

     Job Requirements

    • Advanced stockroom experience and comprehensive product, retail and industry knowledge
    • Minimum of 1 year of retail management experience
    • Strong understanding and application capabilities of retail math
    • Experience using MS Office and retail POS systems
    • Ability to exercise good judgment and decision making skills
    • Ability to work in a fast-paced environment that requires a high degree of multitasking 
    • Ability to work a varied schedule including weekends, evenings and statutory holidays

    Physical Requirements:

    • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

    Location: Distillery District

    Please send your resume to jobs@peace-collective.com

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    PEACE ASSOCIATE - SALES 

    Join the Peace Collective team as our new Peace Sales Associate. The successful candidate will be passionate about delivering exceptional customer service while being a top performer in sales. We’re seeking an energetic and personable individual who is enthusiastic about the Peace Collective brand and goes above and beyond to create a memorable experience for our customers. 

     

    Job Roles and Responsibilities

    • Gain proficient knowledge of Peace Collective brands, collections and products
    • Exceed customer expectations by creating connections with every guest 
    • Maintain the sales floor and create an easy-to-shop store environment while following company standards
    • Resolve any customer issues effectively and in a timely manner
    • Perform point of sales transactions 
    • Stay up to date on new product launches, promotions and other store updates
    • Assist with in-store social media content
    • Assist with online customer support for in-store inquiries 

     

    Job Requirements

    • Minimum 1 year experience working at an apparel retailer in a sales role 
    • Ability to exercise good judgment and decision making skills
    • Understanding of retail math
    • Experience using MS Office and retail POS systems
    • Ability to work in a fast-paced environment that requires adaptability and multitasking 
    • Excellent communication skills
    • Part-time availability, including evenings, weekends and holidays
    • Experience working in a sports apparel retailer is strongly preferred

    Location: Distillery District

    Please send your resume to jobs@peace-collective.com

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    PEACE ASSOCIATE - STOCK

    Join the Peace Collective team as our new Peace Stock Associate. The successful candidate will have strong attention to detail and organization skills. Our Stock Associate will be responsible for maintaining accurate store inventory levels and supporting the Stock Leader in all back-of-house operations. 

     

    Job Roles and Responsibilities

    • Maintain displays of merchandise and collaborate with the Stock Leader to follow merchandising schedules
    • Coordinate replenishment of product from the stockroom to sales floor 
    • Fulfill orders for local pick-up and delivery
    • Assist in monitoring and maintaining sales floor, while providing customer service
    • Minimize loss by implementing and monitoring all loss prevention activities
    • Assist in managing shipping and receiving procedures 

    Job Requirements

    • Minimum 1 year experience working at an apparel retailer in a merchandising role
    • Ability to exercise good judgment and decision making skills.
    • Understanding of retail math
    • Experience using MS Office and retail POS system 
    • Ability to work in a fast-paced environment that requires a high degree of multitasking 
    • Strong organization and written communication skills
    • Part-time availability, including evenings, weekends and holidays
    • Experience working in a sports apparel retailer is strongly preferred

    Physical Requirements:

    • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

    Location: Distillery District

    Please send your resume to jobs@peace-collective.com