We know buying online can get pretty tough - so we’ve made our return and exchange process as seamless as possible for you.
We offer one free return or exchange* for orders within Canada.
Return & Exchange
You'll have 30 days from the ship date for online orders or receipt date for in-store purchases for all regular priced merchandise. Any items marked as final sale are not eligible for returns of any kind.
*Free returns or exchanges means that we'll cover the cost of one of your orders and the item(s) coming back to us - no waiting in line at the post office to buy postage! If you are returning item(s) for a refund for store credit - the shipping charges you incurred at the time of your order will not be refunded since this was the cost to ship it out to you originally.
1. Head over to our Returns Portal and enter your order number along with the e-mail address associated with the order.
*Only orders placed within Canada and the US are eligible for free returns. Orders placed and shipped outside of Canada and US will be responsible for postage return.
Mississauga, ON L4V 1H3
RETURNING TO A STORE
If you prefer to return or exchange your order at one of our stores, you can bring in the item along with the packing slip as long as the item has not been worn, washed or damaged. For a list of our stores and information - click here
If you've received an item in a damaged state caused by a manufacturer defect, please e-mail our support team at firstname.lastname@example.org within 14 days of the delivery date and we'll help you out there. Please be sure to include images of the defect and a brief description. Please note that removing the tags and/or washing the item will void the return policy and the damage policy.